TRAINING
In the hands of your learners, the best application for training.
Simple, elegant and smart, the TALENT application integrates into the learner's life to offer them a personalised, fun and social experience, which makes them want to become better every day.
INTEGRATED SOLUTIONS
DESIGN
Training is created, scripted
according to the profile of the learners
TRAIN
Our courses are motivating
and engaging, broadcast to
your learners on their favourite platform.
ASSESS
Learners are assessed at each stage
through quizzes and validation
of learning in the field.
PILOT
Follow the progress and the results
of your learners via powerful reporting tools.
TRAINING PATH’S WRITING
BLENDED LEARNING
Integrate face-to-face sessions and validation of prior learning into your training. Possibility of blocking the modules subjected to success in the field.
PASS LEVELS
Define for each module a pass level allowing or not access to the rest of the training.
MICRO-LEARNING
Unblocking of educational activities according to a personalised schedule.
LEARNING CYCLE
INTRODUCTION
Interests for employees and for the company. Motivation for learning.
DEVELOPMENT
Interactive online training modules. Acquisition of information.
ASSIMILATION
Games, quizzes, and challenges focused on training for a better understanding.
CHECK
Quizzes and questionnaires. Realisation of training in the field and validation of acquired knowledge.
WITHHOLDING OF INFORMATION OPTIMIZATION
SOLICITATION OF ALL PARTS OF THE BRAIN
Left cortical:
Logical, analytical, artistic.
Right cortical:
Creative, artistic, conceptual.
Left limbic:
Organisation, planning, administration.
Right limbic:
Emotion, spiritual, human contact.
CUSTOMER RELATIONSHIP
CUSTOMER RELATIONSHIP
- Knowing how to be and how to communicate
- First contact and processing of the request
- Reception on the phone and reservation
- Handling difficult customers
- Welcoming foreign customers
- Luxury codes in customer relations
OPERATIONAL MANAGEMENT
- Operational management fundamentals
- Set goals and delegate
- Interpersonal managerial communication
- Group communication
- Tense situations and conflict management
- Staff Recruitment
- Staff Training
- Evaluate your employees
SALES TECHNIQUES FOR SALES REPRESENTATIVES
- The conditions for a successful sales interview
- How to qualify his client and his request
- Build an argument based on customer benefits
- Manage objections
- Successful closing
- Organise your reminders
- Make an appointment by email and by phone
- Customer visits
- Negotiation